Rockin Wellness Reviews | rockinwellness.com @ PissedConsumer

Anonymous

Guest-866198

New York, New York

Short Review on June&nbs-04:00;15,&nbs-04:00;2016

Jun 15, 2016

Great product! I love it. Tastes great too.I have seen good results in my energy levels and I lost weight. I'm a Happy guy. George V

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Reason of review:

Good quality

Anonymous

Guest-834193

Tyrone, Pennsylvania

Rockin Wellness Subscription Review

Apr 21, 2016

3.0

I also started getting auto shipments of RW. I kept it but called to get off this plan. My calls kept going to a voicemail that was not being responded to. I really enjoy the shakes and how they make me feel. But, the cost is going up and i cannot afford it. The 3 bag deals were ideal. But now there are no discounts offered on their site. Disappointed.

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Reason of review:

Pricing issue

Anonymous

Guest-742089

Saint Paul, Minnesota

Rockin Wellness Product Review from Saint Paul, Minnesota

Nov 29, 2015

1.2

VERY UPSET CUSTOMER!!!!! GOING ON MONTHS TO RECEIVE MY ORDER-CUSTOMER SERVICE IS AUTOMATED AND TOOK MY MONEY!! THIS IS OUTRAGEOUS!!!! WHAT KIND OF COMPANY DO YOU PEOPLE RUN!!!!!!

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Reason of review:

Problem with delivery

1 comment

Guest-1087342

Jan 02, 2016

i have been orderig this for over a year. takes a little longer then it use to to recieve it but thats because they are doing so well.

but i always get it no problem. and i love it. totally makes me feel so good.

my skins better. everything is better.

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Anonymous

Guest-732440

Pensacola, Florida

Rockin Wellness - Vegan Shake Review from Pensacola, Florida

Nov 11, 2015

4.5

I use the auto ship program with Rockin wellness and have been very pleased . However the first time I ordered th"special" I was not aware of the auto ship I was enrolled in . I just made a simple phone call and all was resolved in moments . Hate to see so many having trouble they always seem really helpful with any shipping are changes I make to my account .

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Reason of review:

Problem with delivery

1 comment

Guest-1248324

Dec 01, 2016

Worse company ever . After I realized the original owner had left due to issues with the other owner being irresponsible to the company's obligation to the consumers I began to look more thoroughly at what was going on.

Not only did I find others who experienced customer service problems as well but later learned they were using "organic" when not in a FDA organic facility !!

What a sham!!!

Since this discovery I researched the other former owner of the company and apparently he has started a really great brand called "smoothie life" - just ordered my product from him, can't wait to see what it's like.

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1

Anonymous

Guest-549591

I, too, fell prey

Oct 23, 2014

I, too, fell prey to their "special" offer, ordering 3 bags, multiple times until one day I received an email saying my order had been shipped and my debit card had been charged. I had not placed an order. When I called, I was met with an indignant response of, "It was in the email - you registered for the VIP program the last time your ordered". When I insisted I did not, and that I felt they had blinded me with a bait and switch situation, I was told there was nothing I could do beyond returning the order once it arrived....and I would have to pay the return shipping, AND pay for a restocking fee. The balance of my payment would then be refunded in 7-10 business days! I was LIVID. I loved this product and felt they had me hooked and completely took advantage of me with the 'fine print'. I told them if they had changed their program it should have been the FIRST thing at the top of the email and not something you had to click through to see. It was obvious I was NOT the first person to call and question/complain about their NEW business practice, but the person at the end of the phone was not the responsible party, only the one who had to deal with the unhappy customers. Now their prices have gone up, making it completely unaffordable for me. It was already pricey, but certainly worth it, especially as I could order it when I could afford it. NOW, I can't. I was happy to find this site though, as it helped me to understand I was certainly not alone in my disappointment.

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4 comments

RockinWellnessSupport

Rockin Wellness Response

Jan 12, 2015

I apologize for any trouble you may have had with any of your past orders. We acknowledge that there were some issues in the past with our VIP program.

We have spoken to our customers and taken their feedback into consideration to help this program become more consumer friendly. We have since launched a new program on a an entirely new platform, which is better built to handle our customers needs. As we try to take the necessary steps to restore your view in us being a good, honest, trustworthy company, I assure you it was not our intention to put you into a program you did not want a part of. We are a small company that is trying to keep up with today's technology.

If you would like to email our customer service team at Support@RockinWellness.com, we would like to try do what we can to make this right. I can tell you that we answer all emails that we receive, and do our best to resolve any issues.

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Anonymous

Guest-543743

Rockin' Wellness is Worthless. I'm switching to Vega One!

Oct 07, 2014

2.0

After placing an order that I thought was a "Special" as I have done so many times prior, apparently I agreed to become one of their V.I.P. representatives. This is a person who agrees to regular shipments and in return get special discounts. Well, I did not push any button nor did I read any agreement language when placing the order, but according to RW I did. So, they sent me a shipment in June and charged my visa $119.95. I immediately called and told them I didn't sign up to be a VIP, and they agreed to let me return the shipment. I thought it was a done deal, but just a week ago, received another shipment. Again, they told me I could return it, but at my cost. I've spoken with Nora, the customer service manager who repeatedly says there is no way they can pay for the return shipping because they ship to customers for free (I know, it makes no sense) ,and there is no one else to talk to. She would not give me the name of any other supervisor. Does the product work? Well, my husband likes it, but we're switching over to Vega One, a far superior product and at the rate that RW has been raising their prices and scamming customers, it is comparably priced.

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Loss:

$20

Reason of review:

Poor customer service

3 comments

Guest-994961

Jun 14, 2015

I have never had this issue with them and I have been buying small amounts whenever I choose for 2 years now.

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1

RockinWellnessSupport

Rockin Wellness Response

Jan 12, 2015

Thank you for your feedback. I apologize for any issues you may have had with any of your past orders.

We acknowledge that there were some issues in the past with our VIP program. We have spoken to our customers and taken their feedback into consideration to help this program become more consumer friendly. We have since launched a new program on a an entirely new platform, which is better built to handle our customers needs. As we try to take the necessary steps to restore your view in us being a good, honest, trustworthy company, I assure you it was not our intention to put you into a program you did not want a part of.

We hope that you will reconsider our product and the benefits that it offers. If you would like to email our customer service team at Support@RockinWellness.com, we would like to try do what we can to make this right.

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Lilliann Vjb

Columbus, Ohio

Rockin Wellness - Shaker Cup Review from Columbus, Ohio

Jan 18, 2015

2.0

Updated by user Feb 18, 2015

First of all, its not about a shaker cup. I couldn't care less about a shaker cup!

I want them to stop auto ship of Rockin Wellness powder.

I have a years supply, and I don't want any more sent to me until I am ready to order it! Looks like the only way to resolve...

Original review Jan 18, 2015

I have had the same issue with the VIP program. Didn't even know I signed up forit, till i got an email, thanking me, and making promises of shaker cups and t shirts, etc.

Still didn't realize it would be auto shipped without my Ok. I have emailed twice and got no response, and tried to call, but got nothing but a loud buzzing sound on their end. So now I have Four boxes, three bags in each. I love the product, and will eventually use these four boxes, (a year's supply), but since I don't use it every day, it will take me a good while to get through it.

I just want the auto ship to stop, so I can order it when I need it. At this rate, I will be buried in this stuff!!

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Reason of review:

Problem with delivery

2 comments

Lilliann Vjb

Jan 20, 2015

Same stock answer to every complaint. Be nice if they cared enough to address each complaint separately.

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4

RockinWellnessSupport

Rockin Wellness Response

Jan 19, 2015

Thank you for the feedback. I apologize for any trouble you may have had with any of your past orders.

We acknowledge that there were some issues in the past with our VIP program. We have spoken to our customers and taken their feedback into consideration to help this program become more consumer friendly. We have since launched a new program on a an entirely new platform, which is better built to handle our customers needs. As we try to take the necessary steps to restore your view in us being a good, honest, trustworthy company, I assure you it was not our intention to put you into a program you did not want a part of.

If you would like to email our customer service team at Support@RockinWellness.com, we would like to try do what we can to make this right. I am not sure what might have happened when you had attempted to call us. Our number is 855-876-2593 and we are available from 10-5 EST.

If we are not available, please leave us a voicemail so we can get back to you. I can tell you that we answer all emails and phone calls that we receive, and do our best to resolve any issues.

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Anonymous

Guest-624367

Washington, District Of Columbia

Charge Review

Apr 20, 2015

I bought rocking welness a few times suddenly i started getting boxes sent to me every month and my credit card is being chatged i emailed them a few times they have not stopped i have 5 cases in my office

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Reason of review:

Problems with payment

Delight Nss |

Vero Beach, Florida

Rockin' Wellness Scam

Jun 04, 2014

I responded to an offer of 7 days of Rockin' Wellness for 7.99. Before this was delivered to me, Rockin' Wellness tapped my credit card for 120 USD for a VIP 90 day replenishment supply. Not only did I not want the product, I did not authorize the order, nor did I authorize use of my CC. An alleged Rockin' Wellness representative responded in my email, that I could not cancel any orders via email, I must cancel over the phone--cancel? I didn't order anything, why should I have to cancel anything? Anyway, I called the number they provided in their most unhelpful email, and was placed on hold for 25 minutes, on 3 separate occasions, with no live voice to talk to, and no voice mail. I've attempted to contact them again and again via telephone and email, and no response. Stuck with unauthorized debt of 120USD, and product I did not order. I will be contacting BBB, and probably an attorney.

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Loss:

$120

5 comments

RockinWellnessSupport

Rockin Wellness Response

Jan 13, 2015

Thank you for your feedback. I apologize for any trouble you may have had with any of your past orders and with trying to reach us.

We acknowledge that there were some issues in the past with our VIP program. We have since launched a new program on a an entirely new platform, which is better built to handle our customers needs. As we try to take the necessary steps to restore your view in us being a good, honest, trustworthy company, I assure you it was not our intention to put you into a program you did not want a part of. We are a small company that is trying to keep up with today's technology.

If you would like to email our customer service team at Support@RockinWellness.com, we would like to try do what we can to make this right. I can tell you that we answer all emails and phone calls that we receive, and do our best to resolve any issues.

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Anonymous

Guest-520180

Green Valley, Arizona

Same as everyone else!

Aug 09, 2014

I ordered a special discount offer from rockin wellness through Facebook. It never said anywhere that I saw, that my order would automatically put me into a monthly VIP membership enrollment that allowed them to pull money from my account and send me more product!! I didn't care for the product and never planned to reorder the product. But that's ok, they reordered it for me! And charged me $119 to do it! I'm still in the process of trying to get my money back, minus the restocking fee of $35 of course and the costs of shipping their *** back to them!! I'm thoroughly disgusted with this companies unethical and deceitful practices! The monthly enrollment VIP *** must be in VERY small writing since no one seems to even know it exists! I sure as *** would never have ordered from them had I known they would pull this garbage! I hope they go out of business! They are scam artists!

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Loss:

$55

1 comment

RockinWellnessSupport

Rockin Wellness Response

Jan 12, 2015

I apologize for any trouble you may have had with any of your past orders. It was never in our intention to be deceitful or put you in a program that you did not want to be a part of.

We acknowledge that there were some issues in the past with our VIP program. We have spoken to our customers and taken their feedback into consideration to help this program become more consumer friendly. We have since launched a new program on a an entirely new platform, which is better built to handle our customers needs. As we try to take the necessary steps to restore your view in us being a good, honest, trustworthy company, I assure you it was not our intention to put you into a program you did not want a part of.

We are a small company that is trying to keep up with today's technology.

If you would like to email our customer service team at Support@RockinWellness.com, we would like to try do what we can to make this right. I can tell you that we answer all emails that we receive, and do our best to resolve any issues.

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Anonymous

Guest-521883

Houston, Texas

Unauthorized charge

Aug 14, 2014

The exact thing happened to me and my husband. We have seperate bank accounts and had not ordered this product in over three months and without authorization they charged each one of our accounts $119.85. We also have different banks and each disputed charges. My husband was able to get reimbursed, me not so lucky. This company makes me angry and I want my money back. Never again will I use this product and it is a shame that they feel the need to steal from me and my family. This is especially upsetting because they promote themselves as someone who is concerned with people's health.

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Loss:

$120

1 comment

RockinWellnessSupport

Rockin Wellness Response

Jan 12, 2015

Thank you for the feedback. I apologize for any trouble you may have had with any of your past orders.

We acknowledge that there were some issues in the past with our VIP program. We have spoken to our customers and taken their feedback into consideration to help this program become more consumer friendly. I can assure you that we put out customers first and foremost. We have since launched a new program on a an entirely new platform, which is better built to handle our customers needs.

As we try to take the necessary steps to restore your view in us being a good, honest, trustworthy company, I assure you it was not our intention to put you into a program you did not want a part of. If you would like to email our customer service team at Support@RockinWellness.com, we would like to try do what we can to make this right.

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Anonymous

Guest-586792

Atlanta, Georgia

Rockin Wellness Trial Product Review from Atlanta, Georgia

Jan 26, 2015

1.2

I purchased the $4.99 trial from a friend's Facebook page. There was NO fine print indicating my card would be charged $130. Then they charge you $60 to return it. It is supposed to be a restocking fee. Do they really pay the guy $60 for 60 seconds of work? I doubt it!!!

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Reason of review:

Problems with payment

1 comment

Guest-1083499

Dec 24, 2015

Same happened to me...I'm hoping for a class action lawsuit...

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Anonymous

Guest-515449

USED MY CREDIT CARD WITHOUT MY AUTHORIZATION

Jul 28, 2014

i have been through hours and hours of frustration with this dispute. the company is getting rich by taking advantage of customers. they will not return phone calls, they will not return emails. once they get your money they block you from Facebook. if you dispute the $119.85 charge, they send you a form that you cannot return the product if its passed 30 days ( which a dispute takes longer) and that if you do return the product you will be charged a $35 restock fee. EITHER WAY THEY GET THEIR MONEY BY RIPPING OFF INNOCENT CUSTOMERS. i hope someone with some real power shuts them down. i can only fight and fight but so far i lose.

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1 comment

RockinWellnessSupport

Rockin Wellness Response

Jan 12, 2015

I apologize for any issues or frustrations you may have had with us in the past. We acknowledge that there were some issues in the past with our VIP program.

We have spoken to our customers and taken their feedback into consideration to help this program become more consumer friendly. We have since launched a new program on a an entirely new platform, which is better built to handle our customers needs. As we try to take the necessary steps to restore your view in us being a good, honest, trustworthy company, I assure you it was not our intention to put you into a program you did not want a part of. We are a small company that is trying to keep up with today's technology.

If you would like to email our customer service team at Support@RockinWellness.com, we would like to try do what we can to make this right. I can tell you that we answer all emails that we receive, and do our best to resolve any issues.

Reply

1

Anonymous

Guest-509099

West Memphis, Arkansas

ROCKIN WELLNESS-TOOK MY MONEY!

Jul 11, 2014

I was put on the VIP program without my knowledge and had $119.85 taken from my account, they want to charge me a $35 restocking fee and charge me to send back the product I didn't order. They do not answer their emails, and was told that they would possibly waive the restocking fee if I accepted the product and sent back a form to them which I never received. I've called them back numerous times. Manager was supposed to call me, never did. My attorney suggested I not accept the product, rejected product on July 9th 2014 and will start legal action if I don't get my money back. Today, I got my Bank involved in helping me retrieve my lost money. Its a shame because I liked the product and am responsible for referring others to this deceptive company. Will be contacting the BBB and possibly the Federal Trade Commision, need to see what my attorney advises.

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Loss:

$120

4 comments

Guest-1092808

Jan 11, 2016

Thank goodness I purchased via PAYPAL - they never shipped my 10-bag order so after 1 month of trying to call and email them without an answer, I filed a claim and they never answered PAYPAL either - so I got my money refunded. UGH! Too bad because I like their product, but never ordering from them again!

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Anonymous

Guest-528438

Bluffton, Indiana

Rockin Wellness - Charged Account Review from Bluffton, Indiana

Sep 01, 2014

I had the same thing happen to me that everyone else is talking about... I had the money to do the trial, which I signed up for but I never signed up for auto ship.. They did an unauthorized charged to my account for the $119. I disputed it but it came back in their favor because I did sign an affidavit.. Because of this I have had all manner of things come up with my account, which now has been closed on me... I am sorry that it happened to y'all, but I am so thankful that everyone is writing about it... Maybe something can be done about it.

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1 comment

RockinWellnessSupport

Rockin Wellness Response

Jan 12, 2015

I apologize for any issues you may have had with any of your past orders. We acknowledge that there were some issues in the past with our VIP program.

As you said you were hoping something could be done about, and now we are taking the steps to make this right. We have spoken to our customers and taken their feedback into consideration to help this program become more consumer friendly. We have since launched a new program on a an entirely new platform, which is better built to handle our customers needs. As we try to take the necessary steps to restore your view in us being a good, honest, trustworthy company, I assure you it was not our intention to put you into a program you did not want a part of.

We are a small company that is trying to keep up with today's technology. If you would like to email our customer service team at Support@RockinWellness.com, we would like to try do what we can to make this right.

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Rockin Wellness

Rockin Wellness Overview

Top Rockin Wellness Reviews

"Rockin Wellness - Vegan Shake Review from Pensacola, Florida"

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Rockin Wellness Product Review from Saint Paul, Minnesota

Rockin Wellness - Vegan Shake Review from Pensacola, Florida

I, too, fell prey

Rockin' Wellness is Worthless. I'm switching to Vega One!

Rockin Wellness - Shaker Cup Review from Columbus, Ohio

Charge Review

Rockin' Wellness Scam

Same as everyone else!

Unauthorized charge

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USED MY CREDIT CARD WITHOUT MY AUTHORIZATION

ROCKIN WELLNESS-TOOK MY MONEY!

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